"According to research firm Gartner, overly centralised business intelligence (BI) and analytics teams cannot deliver the domain expertise and responsiveness most organisations require. It says organisations should create a two-tier model under which a central team works collaboratively with other teams distributed throughout the enterprise."
http://www.whatech.com/hosted-contact-centre/news/59060-pre514-business-intelligence-must-be-distributed-says-gartner
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