The Time Of User Empathy

A holistic methodology of becoming more empathetic toward users:

• Execution
• Produce
• Evaluate
• Understanding
• Observe
• Research
• Immersion
• Interview
• Experience
• Ideate
• Prototype
• Visualize

http://www.forbes.com/sites/forbesproductgroup/2016/11/11/the-time-of-user-empathy

More about User Experience research - http://www.webtechczar.com/small-business-assistance/customer-experience-the/ux-research